PACScenter - FAQ

A: Yes, a single installation can serve multiple healthcare units under one license. Furthermore, the cost per exam decreases as usage volume increases.

A: No. PACScenter does not limit the number of users. The license is based solely on exam volume, supporting unlimited users and installations within the same acquired package.

A: No. We value client loyalty and make the transition easy. You can simply upgrade your package by paying the price difference between your current tier and the new one.

A: Our pricing includes unlimited workstations, remote support, and annual major software updates, a key advantage over many other providers who typically charge additional fees or require new licenses for version upgrades.

A: PACScenter integrates with multi-vendor devices, supporting both DICOM and non-DICOM equipment.

A: Yes, PACScenter provides a centralized web viewer accessible from computers, tablets, and mobile devices.

A: Since PACScenter is 100% web-based with true zero-footprint viewers, no local installation is required for end-users. For server-side deployment, our team provides full support to ensure a seamless setup on your infrastructure.

Yes, it supports integration via HL7, IHE, FHIR, and DICOM standards, including Modality Worklist (MWL).

A: Yes, it supports hybrid and cloud-ready architectures, including deployments via Docker, Kubernetes, or native cloud platforms such as Azure.

A: Yes, our technology is proven at a national scale, and scalability is one of our core strengths. Our primary use case currently supports 160 hospitals and processes approximately 1 million DICOM files per day, demonstrating that the system is highly scalable for any workload.

A: PACScenter covers the entire imaging lifecycle, from initial acquisition and routing to visualization, collaboration, and final reporting.

A: The core of PACScenter is based on open-source technologies, ensuring there is no vendor lock-in. The solution has been fully developed by BMD Software, which allows us to offer a high level of flexibility and customization. Should you have specific requirements or workflows unique to your institution, we are fully capable of tailoring the system to meet your needs.

A: PACScenter uses strong security controls including encrypted data transmission (HTTPS/TLS), secure authentication, role-based access control (RBAC), and comprehensive audit logging.

A: Aside from traditional user and password-based credentials, the platform also supports passkeys (WebAuthn), LDAP/Active Directory, authorization tokens (JWT and PASETO), and long with Single Sign-on (SSO) via OAuth 2.0 and optional two-factor authentication (2FA).

A: Yes, it can operate within secure environments using VPNs and firewall integrations, aligned with infrastructure-level security policies.

A: Backup and disaster recovery strategies can be implemented either at the infrastructure level or within the software, depending on your setup.

A: Yes, secure data migration options are available to support transitions between infrastructures or deployment models.

A: Yes, it is developed under an ISO 13485-certified quality management system and aligned with the EU MDR framework for medical devices.

A: PACScenter and Dicoogle Pro are designed as “AI-ready” backbones. We provide native support for MONAI and other medical AI frameworks through open APIs and standardized data access. This allows research institutions to seamlessly deploy, test, and validate their own AI models directly within the clinical workflow.

A: Yes. Our platform includes powerful tools for anonymization/de-identification, structured data extraction, and AI-assisted image annotation. This makes it an ideal environment for universities and hospitals to build high-quality datasets for research without compromising patient privacy or GDPR compliance.